Guest Experience Lead - Spa & Salon Front Desk

Lords and Ladies Salon and Medical Spa- Douglassville; Amity Township (PA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Short- and long-term disability

Paid time off (PTO)

Opportunities for growth and expansion

Simple IRA Options

Job summary

Lords and Ladies Salon and Medical Spa- Douglassville is seeking a Front Desk Coordinator to deliver a welcoming, efficient guest experience. You will manage appointments, assist service providers, handle transactions, and maintain a polished front desk environment in a busy salon and medical spa setting.

The role emphasizes strong communication, multitasking, and a professional appearance, with opportunities for growth as the team supports guest satisfaction and brand integrity.

Qualifications

• High school diploma or equivalent required.
• Prior front desk or customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Proficient with computers and scheduling systems (training provided).

Responsibilities

• Greet guests warmly and professionally upon arrival and departure.
• Answer phones, respond to inquiries, and book appointments using salon software.
• Confirm appointments and manage daily scheduling to maximize productivity and guest satisfaction.
• Handle guest check-ins and check-outs, including retail sales and payment processing.
• Maintain a clean and organized front desk and lobby area.
• Support the service team by monitoring appointment flow and communicating updates.
• Promote and educate guests on retail products, service packages, and promotions.
• Resolve scheduling conflicts or guest concerns with a solution-oriented mindset.
• Assist with inventory tracking and receiving deliveries as needed.
• Represent Lords & Ladies with professionalism in appearance, tone, and communication.
• Participate in ongoing training, meetings, and company events.

Job description

Lords and Ladies Salon and Medical Spa- Douglassville is seeking a Front Desk Coordinator to deliver a welcoming, efficient guest experience. You will manage appointments, assist service providers, handle transactions, and maintain a polished front desk environment in a busy salon and medical spa setting.

The role emphasizes strong communication, multitasking, and a professional appearance, with opportunities for growth as the team supports guest satisfaction and brand integrity.