Guest Experience Lead – Ski Resort Front Desk

Paycom - ATS; Breckenridge (CO); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

On-site parking

Ski pass program

Hotel & dining discounts

Paid time off

Health insurance

Dental insurance

Vision insurance

401k with match

Job summary

Beaver Run Resort & Conference Center in Breckenridge, CO seeks a Front Desk Agent for onsite service. You will check guests in/out, answer questions, and handle front desk transactions while maintaining a friendly, professional demeanor in a fast-paced environment.

The role requires 1+ year in front desk/customer service and cash handling; Springer Miller software and MS Office familiarity are preferred. On-site housing may be available; weekends/holidays required.

Qualifications

• 1+ years front desk/customer service experience preferred.
• 1+ years cash handling experience preferred.
• Experience with Springer Miller hotel management software preferred.
• Familiarity with Microsoft Office suite preferred.
• Proficiency in written and spoken English required.

Responsibilities

• Prepare check-in packets and folios.
• Check guests in and out of the hotel.
• Act as primary point-of-contact for guests and address concerns.
• Coordinate with Housekeeping, Maintenance, Security and other departments.
• Handle transactions at Front Desk and balance cash bank.

Skills

Customer service

Cash handling

English proficiency

Tools

Springer Miller hotel management software

Microsoft Office

Job description

Beaver Run Resort & Conference Center in Breckenridge, CO seeks a Front Desk Agent for onsite service. You will check guests in/out, answer questions, and handle front desk transactions while maintaining a friendly, professional demeanor in a fast-paced environment.

The role requires 1+ year in front desk/customer service and cash handling; Springer Miller software and MS Office familiarity are preferred. On-site housing may be available; weekends/holidays required.