Guest Services Agent - Mountain Resort Concierge

Beaver Run Resort & Conference Center; Breckenridge (CO); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

On-site parking

Employee ski pass

Hotel and dining discounts

Paid Time Off

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401(k) with match

Job summary

Beaver Run Resort & Conference Center in Breckenridge seeks a friendly guest services team member to warmly greet guests, assist with luggage, and guide them to rooms and amenities, contributing to a memorable stay in our mountain resort.

You will answer questions about local attractions, coordinate transportation, and help maintain a safe, welcoming lobby. Experience in guest services and ability to lift up to 50 lbs are preferred; English fluency is required.

Qualifications

• Guest service experience preferred.
• Ability to walk and lift up to 50 lbs.
• Proficiency in written and spoken English.
• Ability to work in cold and adverse conditions.

Responsibilities

• Greet guests with a friendly, professional demeanor.
• Assist guests with luggage handling and delivery.
• Provide directions and escort to Front Desk and rooms.
• Support guest departures with luggage and transportation coordination.
• Respond to guest requests promptly, including delivering items.
• Answer questions about the property, local attractions, dining, and activities.
• Maintain organized storage areas for guest belongings.
• Communicate with Front Desk and other departments to support guest experience.
• Monitor lobby areas for cleanliness, safety, and welcoming atmosphere.

Skills

Guest service experience

Luggage handling

English proficiency

Cold weather work

Job description

Beaver Run Resort & Conference Center in Breckenridge seeks a friendly guest services team member to warmly greet guests, assist with luggage, and guide them to rooms and amenities, contributing to a memorable stay in our mountain resort.

You will answer questions about local attractions, coordinate transportation, and help maintain a safe, welcoming lobby. Experience in guest services and ability to lift up to 50 lbs are preferred; English fluency is required.