Guest Experience Lead: Restaurant Operations

Areas USA, Inc; Okeechobee (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision

Life insurance

401k with company match

Paid time off

Paid holidays

Discount programs

Meal program

Overtime eligibility

Overnight differential

Job summary

Areas USA, Inc. leads restaurant operations, seeking a Lead to assist the Unit General Manager in achieving sales and service goals. You will supervise shift members, coach staff, and ensure high standards of guest experience.

The Lead role requires 1-2 years in a related position, strong communication, and ability to work in a fast-paced environment while maintaining guest-focused service.

Qualifications

• One to two years of employment in a related position.
• Minimum High School Diploma; some College preferred.
• Knowledge of the Restaurant environment.
• Exceptional sales and operational skills in a guest service environment.
• Strong communication and interpersonal skills.
• Team-building and strong problem-solving skills.
• Ability to use discretion in providing direction to others.
• Ability to work in a fast-paced, team environment.
• Ability to develop and maintain effective working relationships.
• Ability to act with a “guest comes first” attitude and deliver guest service that meets or exceeds guest expectations.
• Ability to communicate and execute management directives.

Responsibilities

• Models a guest comes first attitude and supervises shift employees to deliver excellent guest service.
• Review store environment to identify problems and coach the shift team.
• Ensure food and products are prepared and served to recipes and standards.
• Assist with training of new associates during shift.
• Execute Operational Excellence to achieve store objectives.
• Maintain calm presence during high volume and unusual events.
• Communicate recommendations for improvement to management.
• Execute guest program standards to company standards.
• Perform special projects as assigned.

Skills

Guest service

Team leadership

Communication

Problem solving

Fast-paced environment

Discretion

Interpersonal skills

Relationship building

Attention to detail

Sales skills

Adaptability

Education

High School Diploma

Some College preferred

Tools

POS systems

Job description

Areas USA, Inc. leads restaurant operations, seeking a Lead to assist the Unit General Manager in achieving sales and service goals. You will supervise shift members, coach staff, and ensure high standards of guest experience.

The Lead role requires 1-2 years in a related position, strong communication, and ability to work in a fast-paced environment while maintaining guest-focused service.