Workplace Experience Lead: Guest Services & Events

CBRE; Santa Clara (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

401(k) plan

Dental insurance

Health insurance

Life insurance

Vision insurance

Job summary

CBRE is seeking a Workplace Experience Coordinator in Santa Clara, California, to deliver world-class customer service to employees and guests at a designated building. You will greet visitors, issue passes, coordinate events, manage facilities requests, and support on-site operations including mail, supplies, and security procedures while maintaining a professional, service-oriented environment.

The role emphasizes clear communication, organization, and the ability to handle inquiries with

Qualifications

• High School Diploma or GED required with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational skills with an inquisitive mindset.

Responsibilities

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Answer the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

Skills

Strong organizational skills

Communication skills

Ability to follow basic work routines

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

CBRE is seeking a Workplace Experience Coordinator in Santa Clara, California, to deliver world-class customer service to employees and guests at a designated building. You will greet visitors, issue passes, coordinate events, manage facilities requests, and support on-site operations including mail, supplies, and security procedures while maintaining a professional, service-oriented environment.

The role emphasizes clear communication, organization, and the ability to handle inquiries with