Guest Experience Lead & NPS Champion

Hertz Global Holdings, Inc.; Cleveland (OH); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental & Vision plan options.

401(k) employer matching

Paid Parental Leave & Adoption Support

Employee Assistance Program

Educational Reimbursement & Discounts

Voluntary Insurance Programs - Pet, ID

Theme Park Tickets, Gym Discounts &更多

Job summary

Hertz Global Holdings, Inc. is hiring a Customer Service Associate in Cleveland, OH. You will deliver outstanding customer service at the counter, resolve issues quickly, and act as the primary NPS liaison for management, driving guest satisfaction and loyalty through empowered, professional interactions.

The role emphasizes hospitality, teamwork, and adherence to corporate policies, with a focus on understanding customer needs and coaching staff to improve service quality.

Qualifications

• 3+ years of demonstrated experience in customer service.
• Rental car experience is a plus.
• Excellent oral and written communication skills.
• Excellent relationship-building and leadership skills.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Provide first contact resolution and exceptional customer service at the counter.
• Serve as the primary Net Promoter Score (NPS) liaison for management and communicate performance actions.

Skills

Customer service

Communication

Leadership

Problem solving

Relationship building

Job description

Hertz Global Holdings, Inc. is hiring a Customer Service Associate in Cleveland, OH. You will deliver outstanding customer service at the counter, resolve issues quickly, and act as the primary NPS liaison for management, driving guest satisfaction and loyalty through empowered, professional interactions.

The role emphasizes hospitality, teamwork, and adherence to corporate policies, with a focus on understanding customer needs and coaching staff to improve service quality.