Guest Experience & NPS Liaison — Customer Service Pro

Hertz; Milwaukee (WI); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

40% off standard Hertz rental rates

Medical, Dental & Vision plans

401(k) retirement plan with company匹配

Parental Leave & Adoption Assistance

Employee Assistance Program

Job summary

Hertz in Milwaukee seeks a Customer Service Associate to deliver exceptional service, resolve issues at the counter, and drive guest satisfaction. This role acts as the primary NPS liaison for management and contributes to improving overall service levels through coaching and clear communication.

The position emphasizes hospitality, adherence to policies, and proactive problem-solving to ensure a positive customer experience at the point of contact.

Qualifications

• 3+ years of demonstrated experience in customer service.
• Excellent oral and written communication skills.
• Excellent relationship building and leadership skills.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Handle first contact resolution and customer interactions at the counter.
• Serve as NPS liaison and communicate performance actions to management.
• Coach staff to understand customer needs and improve service levels.
• Ensure adherence to corporate policies and procedures by all staff.

Skills

Customer Service

Communication

Leadership

Problem Solving

Rental Car Experience

Job description

Hertz in Milwaukee seeks a Customer Service Associate to deliver exceptional service, resolve issues at the counter, and drive guest satisfaction. This role acts as the primary NPS liaison for management and contributes to improving overall service levels through coaching and clear communication.

The position emphasizes hospitality, adherence to policies, and proactive problem-solving to ensure a positive customer experience at the point of contact.