NPS-Focused Customer Experience Specialist

Hertz; Woodson Terrace (MO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Hertz rental discount

Health plan

401k matching

Parental leave

Employee assistance

Educational reimbursement

Voluntary insurance

Theme park & gym discounts

Job summary

Hertz is seeking a Customer Service Associate to deliver exceptional guest service at the counter, handle first-contact resolution, and act as the primary NPS liaison for management. The role emphasizes hospitality, coaching, and adherence to corporate policies while building guest satisfaction and retention.

With at least 3 years in customer service and rental car experience a plus, candidates should excel in relationship building, problem-solving, and cross-functional collaboration to drive

Qualifications

• 3+ years of demonstrated experience in customer service, with experience in operations and sales.
• Excellent customer service skills.
• Excellent oral and written communication skills.
• Excellent relationship building and leadership skills.
• Excellent problem-solving and decision-making skills.

Skills

Customer service

Operations experience

Sales experience

Communication skills

Leadership skills

Problem solving

Job description

Hertz is seeking a Customer Service Associate to deliver exceptional guest service at the counter, handle first-contact resolution, and act as the primary NPS liaison for management. The role emphasizes hospitality, coaching, and adherence to corporate policies while building guest satisfaction and retention.

With at least 3 years in customer service and rental car experience a plus, candidates should excel in relationship building, problem-solving, and cross-functional collaboration to drive