Customer Experience Specialist — NPS & Service Excellence

Hertz Global Holdings, Inc.; Goleta (CA); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Medical Dental Vision

401(k) Matching

PTO & Holidays

Parental Leave

Employee Assistance Program

Job summary

Hertz Global Holdings, Inc. in Goleta, CA is seeking a Customer Service Associate to deliver exceptional experiences, resolve issues promptly, and support a culture of service excellence. You will partner with leadership to monitor customer satisfaction metrics and implement action plans that enhance the customer experience.

You will also analyze feedback, drive improvements, coach teammates, and ensure adherence to Hertz service standards in a fast-paced, customer-facing environment.

Qualifications

• 3+ years of customer service experience.
• Experience supporting operations and sales functions.
• Strong verbal and written communication skills.
• Proven ability to build relationships and influence others.
• Excellent problem-solving and decision-making abilities.
• Passion for delivering outstanding customer experiences.

Responsibilities

• Deliver exceptional customer service that drives customer satisfaction and loyalty.
• Resolve customer concerns and inquiries promptly with professionalism and hospitality.
• Serve as the primary liaison for NPS initiatives, communicating performance results and improvement plans to management.
• Analyze customer feedback and NPS results to identify trends and opportunities for improvement.
• Coach and support team members in understanding and meeting customer needs.
• Provide guidance, feedback, and training to help improve service delivery.

Skills

Customer service

Communication

Relationship building

Problem solving

Team collaboration

Sales support

Job description

Hertz Global Holdings, Inc. in Goleta, CA is seeking a Customer Service Associate to deliver exceptional experiences, resolve issues promptly, and support a culture of service excellence. You will partner with leadership to monitor customer satisfaction metrics and implement action plans that enhance the customer experience.

You will also analyze feedback, drive improvements, coach teammates, and ensure adherence to Hertz service standards in a fast-paced, customer-facing environment.