Guest Experience Lead: Night Audit & Front Desk

Springhill Suites Lindale; Lindale (TX); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

SpringHill Suites-Lindale is seeking a Guest Service Agent to warmly welcome guests, process check-ins and check-outs, and ensure smooth reservations and requests. You will verify and adjust billing, secure payments, and uphold brand standards to drive guest satisfaction.

The role emphasizes anticipating guest needs and delivering creative solutions while maintaining professional service. Marriott experience is preferred but not required, with emphasis on friendly interactions and timely

Qualifications

• Marriott experience preferred but not required

Responsibilities

• Process check-ins and check-outs for guests.
• Secure payment and verify billing to ensure accuracy.
• Assist guests with reservations and requests in a friendly, professional manner.
• Maintain high standards of service to ensure guest satisfaction and brand compliance.

Job description

SpringHill Suites-Lindale is seeking a Guest Service Agent to warmly welcome guests, process check-ins and check-outs, and ensure smooth reservations and requests. You will verify and adjust billing, secure payments, and uphold brand standards to drive guest satisfaction.

The role emphasizes anticipating guest needs and delivering creative solutions while maintaining professional service. Marriott experience is preferred but not required, with emphasis on friendly interactions and timely