Guest Experience Specialist

Highgate; Las Vegas (NV); On-site; USD 21,000 - 30,000; Full time

Job summary

Residence Inn Las Vegas, part of Highgate Hotels, seeks a Front Office Agent to provide attentive service during check-in, stay, and checkout. You will help guests with inquiries, balance cash, and manage rate promotions while supporting smooth hotel operations.

The role requires computer experience and customer service skills, with a focus on accuracy, courtesy, and teamwork. Prior hospitality exposure is preferred, with a flexible schedule in a dynamic hotel setting.

Qualifications

• College coursework in related field is helpful.
• Experience in a hotel or related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer Services experience preferred.
• Must communicate effectively verbally and in writing.
• Must multitask and prioritize duties to meet deadlines.

Responsibilities

• Handle guest check-ins and checkouts in a friendly, efficient manner.
• Answer guest inquiries regarding restaurants, transportation, and entertainment.
• Follow all cash handling and credit policies and stay updated on rates and promotions.
• Be familiar with in-house groups, rate quotes, and shift closing procedures.
• Maintain a clean work area and proper uniform and nametag.
• Assist guests with safe deposit boxes and use the Front Desk system.

Skills

Customer service

Communication

Multitasking

Attendance

Confidentiality

Education

High School diploma or equivalent

College coursework (related field)

Tools

Computer experience

Job description

Residence Inn Las Vegas, part of Highgate Hotels, seeks a Front Office Agent to provide attentive service during check-in, stay, and checkout. You will help guests with inquiries, balance cash, and manage rate promotions while supporting smooth hotel operations.

The role requires computer experience and customer service skills, with a focus on accuracy, courtesy, and teamwork. Prior hospitality exposure is preferred, with a flexible schedule in a dynamic hotel setting.