Guest Services Assistant Manager

John P McGovern Museum of Health & Medical Science; Houston (TX); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

The John P McGovern Museum of Health & Medical Science seeks a Guest Services Assistant Manager to oversee ticketing, the gift shop, and exhibits, driving guest satisfaction and sales performance. You will supervise staff, handle cash and deposits, and coordinate with the Guest Services Manager.

Responsibilities include managing Shopify and Altru systems, upselling, and promoting museum programs while ensuring excellent customer service and adherence to policies.

Formación

• High school diploma or equivalent is required; Associate’s degree preferred.
• Minimum 2 years of retail experience with strong cash handling skills.
• Self-motivated and enjoys customer interaction.
• Experience with e-commerce/POS platforms required; Shopify and Altru preferred.
• Non-profit/museum experience is a plus.
• Supervisory or lead experience is strongly preferred.
• Strong organizational, communication, and problem-solving skills.

Responsabilidades

• Assist in daily museum store operations, ensuring smooth opening and closing procedures.
• Oversee the entire guest experience across front desk, gift shop and exhibits.
• Manage the point-of-sale system (Altru), Shopify, and in-person transactions.
• Accurately handle cash, credit, and digital transactions; reconcile daily sales and deposits.
• Support sales goals through upselling, promotions, and excellent customer service.
• Instruct and ensure staff use the store Checklist.
• Act as acting manager in the absence of the Guest Services Manager.
• Address guest inquiries and resolve complaints with professionalism.
• Promote programs, memberships, and events to guests.
• Maintain merchandising and inventory accuracy across Shopify and in-store systems.

Conocimientos

Customer service

Leadership

Cash handling

Staff supervision

Problem solving

Organization

Educación

High school diploma

Associate’s degree

Herramientas

Shopify

Altru

Descripción del empleo

Description

The Guest Services Assistant Manager supports the daily operations of The Health Museum’s ticket desk, retail shop, and exhibition space. Ensuring excellent guest experiences while meeting sales and revenue goals. This role requires strong leadership, attention to detail, and the ability to manage both Shopify and in-store sales systems. The Guest Services Assistant Manager will oversee cash handling, purchasing, inventory, merchandising, and staff supervision in partnership with the Guest Services Manager.

Requirements

Key Responsibilities

Operations & Sales

• Assist in daily museum store operations, ensuring smooth opening and closing procedures.
• Oversee the entire guest experience. (front desk, gift shop and exhibits)
• Manage the point-of-sale system (Altru), Shopify and in-person transactions.
• Accurately handle cash, credit, and digital transactions; reconcile daily sales and prepare deposits.
• Support sales goals through upselling, promotions, and excellent customer service.
• Make sure staff is utilizing store Checklist.

Guest Support & Leadership

• Ensure staff compliance with cash handling, customer service, and safety procedures.
• Serve as acting manager in the absence of the Guest Services Manager.
• Interact with customers and resolve complaints or grievances.
• Understand and assist with transactions at the ticketing desk and in the store regarding the POS system, including accurately applying all refunds, discounts, and guest passes.
• Knowledgeably introduce guests to all current exhibits, programming and special events.
• Invite guests to provide feedback. Provide input on any issues, needs, and desires that would be beneficial to the overall success of the Museum.
• Adhere to all museum policies and procedures as outlined in The Health Museum.

Inventory & Merchandising

• Purchase inventory based on current trends, availability of products and customer interest.
• Manage ordering, receiving, pricing, and restocking merchandise.
• Maintain accurate inventory records through Shopify and other systems.
• Ensure merchandise displays are organized, engaging, and aligned with museum branding.
• Provide exceptional service to museum guests, members, and donors.
• Address guest inquiries, returns, or complaints with professionalism.
• Act as an ambassador of The Health Museum by promoting programs, memberships, and events.

Qualifications

High school diploma or equivalent required; Associate’s preferred.

Dependable, Friendly, Leadership

Minimum 2 years of retail experience, including excellent cash handling skills.

Self-Motivated and enjoys customer interaction.

Experience with e-commerce/POS platforms required, Shopify and Altru preferred.

Non-Profit/Museum experience is a plus.

Supervisory or lead experience is strongly preferred.

Strong organizational, communication, and problem-solving skills.

Ability to stand for extended periods and lift up to 30 lbs.

Flexibility to work weekends, holidays and occasional evenings.