Museum Guest Services Manager – Lead Guest Experience & Store

Hunter Museum; Chattanooga (TN); On-site; USD 19,000 - 27,000; Full time

Job summary

The Hunter Museum invites applications for a Guest Services Assistant Manager who will supervise the Guest Service desk and Museum Gift Shop, ensuring high-quality guest experiences and accurate revenue handling. The role includes training staff, promoting memberships, and coordinating promotions with other departments.

This full‑time, hourly position requires flexible scheduling including evenings, weekends and holidays, and imposes strict adherence to cash handling and store policies.

Qualifications

• Knowledge of Guest Service protocols and procedures.
• Strong communication, negotiation and leadership skills.
• Retail management and design experience.
• Knowledge of POS cash register procedures.
• Strong technical skills including Microsoft Suite and social media channels.

Responsibilities

• Assists in leading the daily operations of the Guest Service desk with a focus on customer service, organization and efficiency.
• Assists in ensuring the department’s revenue goals including Museum Store sales, memberships and attendance are met.
• Work with department manager in employee development including scheduling, supervising Guest Services Associates, ensuring adherence to guest admission check-in and cash handling procedures.
• Participates in regular training to maintain knowledge of exhibitions and programs.
• Ensures Guest Service staff communicates professionally and resolves visitor concerns.

Skills

Guest service protocols

Communication & leadership

Retail management

POS cash registers

Microsoft Office

Social media

Education

College degree preferred in business/arts/marketing or sales

Tools

Outlook

Word

Excel

Access

Job description

The Hunter Museum invites applications for a Guest Services Assistant Manager who will supervise the Guest Service desk and Museum Gift Shop, ensuring high-quality guest experiences and accurate revenue handling. The role includes training staff, promoting memberships, and coordinating promotions with other departments.

This full‑time, hourly position requires flexible scheduling including evenings, weekends and holidays, and imposes strict adherence to cash handling and store policies.