Guest Experience Lead — Mindful Retail Growth

Alo; Tysons (VA); In loco; USD 50.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employee discount

Wellness Club membership

Medical/dental/vision plan

401K with company matching

Monthly store incentives

Clothing allowance

Free yoga classes at Sanctuary

Descrizione del lavoro

ALO is seeking a Sales & Service Lead to elevate guest experience and meet engagement targets in our Tyson's retail space. You will drive education, team coaching, and strategic action plans across the sales floor while partnering with store leadership to optimize coverage and performance.

The role requires movement around the floor, strong communication, and the ability to lead by example. You will oversee Sales & Service Associates and Cashiers, recruit and develop talent, and use performance

Competenze

• 2+ Years prior work experience in a client-centric, sales environment.
• Values feedback, receptive to receiving feedback and eager to provide.
• Self-motivated with a desire to achieve results and excel individually, and as a team.
• Excellent interpersonal and written communication skills.
• Aligns with and embodies ALO’s Guiding Principles.
• Requires constant movement in an around all areas of store.
• Ability to lift, push, carry or otherwise move up to 50 pounds.
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder.
• Ability to stand and move for an entire shift.

Mansioni

• Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
• Continue to build the client relationship daily with our customers
• Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Leads by example and inspires staff in daily operations and guest experience.
• Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader
• Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC)

Conoscenze

Guest experience

Sales leadership

Coaching

Team management

Descrizione del lavoro

ALO is seeking a Sales & Service Lead to elevate guest experience and meet engagement targets in our Tyson's retail space. You will drive education, team coaching, and strategic action plans across the sales floor while partnering with store leadership to optimize coverage and performance.

The role requires movement around the floor, strong communication, and the ability to lead by example. You will oversee Sales & Service Associates and Cashiers, recruit and develop talent, and use performance