Assistant Store Manager

L'OCCITANE Group (B Corp); Burlington (MA); Presencial; USD 29 000 - 33 000; Tempo integral

Resumo da oferta

Assistant Store Manager at L'Occitane Burlington Mall, MA, leads guest experience and product knowledge to reflect our brand values. You’ll partner with the Store Manager to train staff, optimize service delivery, and foster an inviting, sustainable shopping environment.

We value team leadership, exceptional communication, and a proactive sales mindset. Experience in retail or hospitality and basic tech proficiency help you guide customers through skincare, body care, and fragrance offerings

Qualificações

• Experience leading teams in retail or hospitality.
• Strong communication and guest service skills.
• Sales-focused mindset with customer happiness as a priority.
• Familiarity with skincare is a plus.
• Basic tech proficiency for daily store ops.

Responsabilidades

• Be the Host: Foster a warm and inviting atmosphere that resonates with our brand values by implementing strategies to enhance the overall sensory experience for customers, appealing to their sight, smell, touch, taste, and hearing.
• Prioritize Guest Experience: Create personal experiences and provide knowledgeable service to guide guests in selecting products tailored to their preferences.
• Keep an Open Mind: Embrace feedback and grow from it, supporting our commitment to an open communicative culture.
• Let Success Drive You: Organize with the Store Manager to conduct regular training sessions to enhance product knowledge, customer service skills, and overall performance.
• Foster a Team Culture: Adjust management strategies to accommodate different communication styles and personalities within the team.
• Communicate with Care: Demonstrate leadership by providing guidance, and support to store staff, fostering a positive and inclusive team culture.

Conhecimentos

Team leadership

Customer service

Communication

Sales mindset

Skincare knowledge

Clienteling

Ferramentas

POS system

Descrição da oferta de emprego

Who You Are:

As an Assistant Store Manager at L'Occitane

Who You Are:

As an Assistant Store Manager at L'Occitane Burlington Mall, your mission is to create an environment that offers a peaceful respite from the hustle and bustle of daily life. Working closely with the Store Manager, you'll orchestrate a symphony of sensations that leaves a lasting impression on everyone who walks through our iconic yellow doors. You will contribute to creating a unique and environmentally conscious shopping experience for customers while upholding our commitment to sustainability and ethical practices.

The Fundamentals of What You'll Do:

• Be the Host: Foster a warm and inviting atmosphere that resonates with our brand values by implementing strategies to enhance the overall sensory experience for customers, appealing to their sight, smell, touch, taste, and hearing.
• Prioritize Guest Experience: Create personal experiences and provide knowledgeable service to guide guests in selecting products tailored to their preferences.
• Keep an Open Mind: Embrace feedback and grow from it, supporting our commitment to an open communicative culture.
• Let Success Drive You: Organize with the Store Manager to conduct regular training sessions to enhance product knowledge, customer service skills, and overall performance.
• Foster a Team Culture: Adjust management strategies to accommodate different communication styles and personalities within the team.
• Communicate with Care: Demonstrate leadership by providing guidance, and support to store staff, fostering a positive and inclusive team culture.

We value hearing from individuals who possess:

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• An innovative approach, especially in sales-focused atmospheres.
• Dedication to ensuring customer happiness, both inside and out.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

Who We Are:

We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.

The pay range for this position is $21.20 - $24.38 per hour (depending on skills and experience).