Assistant Store Manager

L'Occitane En Provence; Burlington (MA); Hybrid; USD 29,000 - 33,000; Full time

Job summary

L’Occitane En Provence Burlington Mall seeks an Assistant Store Manager to help create a peaceful, sensory-rich shopping environment. You’ll work with the Store Manager to guide guests in selecting products, train staff, and foster a collaborative team culture in a sustainability-driven store.

Experience leading retail or hospitality teams, strong communication, and a customer-first mindset are essential. Familiarity with skincare and fragrance is a plus, and basic tech skills are required.

Qualifications

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• An innovative approach in sales-focused environments.
• Dedication to ensuring customer happiness both inside and outside the store.
• Familiarity with skincare, body care and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

Responsibilities

• Be the host by creating a warm, inviting atmosphere aligned with brand values and senses.
• Prioritize guest experience by providing knowledgeable service to tailor product choices.
• Keep an open mind and embrace feedback to support a communicative culture.
• Let success drive you by organizing regular training with the Store Manager to boost product knowledge and service.
• Foster a positive team culture by adapting management styles to different personalities.
• Communicate with care by guiding and supporting store staff to maintain a collaborative environment.

Skills

Team leadership

Guest experience

Communication

Customer happiness

Skincare knowledge

Clienteling

Tech proficiency

Job description

Who You Are:

As an Assistant Store Manager at L’Occitane Burlington Mall your mission is to create an environment that offers a peaceful respite from the hustle and bustle of daily life. Working closely with the Store Manager, you'll orchestrate a symphony of sensations that leaves a lasting impression on everyone who walks through our iconic yellow doors. You will contribute to creating a unique and environmentally conscious shopping experience for customers while upholding our commitment to sustainability and ethical practices.

The Fundamentals of What You’ll Do:

• Be the Host: Foster a warm and inviting atmosphere that resonates with our brand values by implementing strategies to enhance the overall sensory experience for customers, appealing to their sight, smell, touch, taste, and hearing.
• Prioritize Guest Experience: Create personal experiences and provide knowledgeable service to guide guests in selecting products tailored to their preferences.
• Keep an Open Mind: Embrace feedback and grow from it, supporting our commitment to an open communicative culture.
• Let Success Drive You: Organize with the Store Manager to conduct regular training sessions to enhance product knowledge, customer service skills, and overall performance.
• Foster a Team Culture: Adjust management strategies to accommodate different communication styles and personalities within the team.
• Communicate with Care: Demonstrate leadership by providing guidance, and support to store staff, fostering a positive and inclusive team culture.

We value hearing from individuals who possess:

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• An innovative approach, especially in sales-focused atmospheres.
• Dedication to ensuring customer happiness, both inside and out.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

Who We Are:

We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.

The pay range for this position is $21.20 - $24.38 per hour (depending on skills and experience).

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