Guest Experience Lead - Inspire Service & Team Growth

lululemon; Southlake (TX); On-site; USD 63,039,000 - 78,082,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Retirement plan matching

Parenthood top-up

Development courses

Mentorship programs

Job summary

lululemon is seeking a Guest Experience Lead in Southlake, TX to ensure a quality in-store experience. You will oversee technical product education, lead as Supervisor on Duty, and contribute to store performance through guest experience and daily sales targets.

The role involves leading the floor, participating in hiring and training, and coaching the team to deliver an inclusive customer journey, with a focus on exceptional service.

Qualifications

• 1 year retail or customer experience.
• Experience in leading, mentoring, or delegating with others.
• Must be legally authorized to work in the United States.

Responsibilities

• Lead the guest experience framework on the floor and foster an inclusive environment.
• Provide technical product education to guests to articulate brand value.
• Lead from the floor as Supervisor on Duty to meet business needs.
• Participate in hiring, onboarding and training processes.
• Review daily data to drive sales and motivate the team.

Skills

Guest experience

Leadership

Communication

Teamwork

Education

High school diploma

Job description

lululemon is seeking a Guest Experience Lead in Southlake, TX to ensure a quality in-store experience. You will oversee technical product education, lead as Supervisor on Duty, and contribute to store performance through guest experience and daily sales targets.

The role involves leading the floor, participating in hiring and training, and coaching the team to deliver an inclusive customer journey, with a focus on exceptional service.