Guest Experience Lead: Inclusive Store Leadership

Lululemon Athletica Inc.; New York (NY); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Savings and retirement plan matching

Generous employee discount

Fitness & yoga classes

Parenthood top-up

Development course offerings

Mentorship programs

Job summary

lululemon Athletica Inc. is seeking an Assistant Manager, Guest Experience at Brookfield Place. You will lead from the floor, develop a diverse team, and ensure a high-quality guest experience aligned with company values. Expect responsibilities spanning leadership, guest engagement, and operations.

The role emphasizes inclusion, integrity, and strategic thinking while managing performance and budgeting under store leadership. A variable schedule includes weekends and holidays.

Qualifications

• 1 year people management experience
• 1 year leadership experience managing business operations and projects or processes
• Experience in guest-facing retail environments is a plus

Responsibilities

• Lead from the floor to build, manage, and develop team members.
• Foster an inclusive team environment and coach performance.
• Address guest feedback and resolve escalations to
• Partner with managers to review store data and plan resources

Skills

Leadership

Guest Experience

Team Building

Decision Making

Strategic Thinking

Change Management

Communication

Inclusion & Diversity

Integrity

Education

High school diploma

Bachelor’s degree or equivalent

Job description

lululemon Athletica Inc. is seeking an Assistant Manager, Guest Experience at Brookfield Place. You will lead from the floor, develop a diverse team, and ensure a high-quality guest experience aligned with company values. Expect responsibilities spanning leadership, guest engagement, and operations.

The role emphasizes inclusion, integrity, and strategic thinking while managing performance and budgeting under store leadership. A variable schedule includes weekends and holidays.