Guest Experience Lead — Housekeeping Supervisor

Concord Hospitality Enterprises Co.; San Marcos (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive wages

Life insurance with Short-Term andLong

Long-Term disability options

401k with Company Match

Discounted room rates at Concord

Training & development

Job summary

Concord Hospitality Enterprises Co. is seeking a Housekeeping Supervisor to lead the housekeeping, laundry, and houseperson teams, ensuring quality, productivity, and brand standards.

You will inspect guest rooms and public areas, train staff, and coordinate daily assignments while maintaining guest satisfaction and a safe, well-organized work environment. Weekend and holiday availability is required.

Qualifications

• Prior housekeeping or supervisory experience preferred.
• Strong attention to detail and leadership skills.
• Ability to train, motivate, and support a team.
• Excellent communication and guest service skills.
• Organized, reliable, and able to manage multiple priorities.
• Physical ability to assist with cleaning tasks and lift up to 40 lbs.
• Must be able to work a flexible schedule, including weekends and holidays.

Responsibilities

• Supervise housekeeping, laundry, and houseperson teams to ensure quality, productivity, and standards.
• Inspect guest rooms and public areas to confirm cleanliness and brand compliance.
• Train and support team members to drive performance and consistency.
• Lead daily assignments, key control, and team readiness.
• Respond to guest requests and resolve concerns promptly.
• Monitor room status, report maintenance needs, and ensure timely room readiness.
• Maintain organized housekeeping spaces and support operations as needed.

Skills

Attention to detail

Leadership

Communication

Guest service

Job description

Concord Hospitality Enterprises Co. is seeking a Housekeeping Supervisor to lead the housekeeping, laundry, and houseperson teams, ensuring quality, productivity, and brand standards.

You will inspect guest rooms and public areas, train staff, and coordinate daily assignments while maintaining guest satisfaction and a safe, well-organized work environment. Weekend and holiday availability is required.