Guest Experience Lead — Hotel Front Desk

Savara Hospitality Inc.; Roanoke (VA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Job summary

Savara Hospitality Inc. is seeking a friendly, dependable front desk and bell staff member to create a welcoming guest experience. You will assist with check-in/check-out, greet guests warmly, and help guests with luggage and directions.

The role emphasizes clear communication, organization, teamwork, and a professional appearance. Full-time hours with shift flexibility; training on hotel systems will be provided, and benefits include medical, dental, vision, PTO, and 401(k).

Qualifications

• Previous hospitality, front desk, customer service, or bell service experience preferred.
• Strong interpersonal and communication skills with a guest-focused mindset.
• Ability to multitask, stay organized, and work effectively under pressure.
• Professional appearance and a positive, approachable attitude.
• Basic computer skills and comfort learning hotel property management systems.
• Ability to lift, carry, and transport luggage and other items as needed.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Greet guests warmly upon arrival and departure, providing courteous and professional service at all times.
• Assist with check-in and check-out procedures accurately and efficiently.
• Handle guest luggage, escort guests to rooms, and explain hotel amenities as needed.
• Respond to guest questions, requests, and concerns promptly and professionally.
• Coordinate with housekeeping, maintenance, and other departments to support guest satisfaction.
• Maintain a clean, organized, and presentable front desk and lobby area.
• Operate hotel systems to process reservations, payments, and room assignments.
• Deliver mail, packages, and other items to guest rooms when required.
• Assist with transportation coordination, directions, and local area information.
• Follow hotel procedures for safety, security, and guest confidentiality.

Skills

Guest service

Communication

Multitasking

Professional appearance

PMS familiarity

Shift flexibility

Tools

Hotel PMS

Job description

Savara Hospitality Inc. is seeking a friendly, dependable front desk and bell staff member to create a welcoming guest experience. You will assist with check-in/check-out, greet guests warmly, and help guests with luggage and directions.

The role emphasizes clear communication, organization, teamwork, and a professional appearance. Full-time hours with shift flexibility; training on hotel systems will be provided, and benefits include medical, dental, vision, PTO, and 401(k).