Hotel Front Desk Associate/Bellperson

Libertytrusthotel; Roanoke (VA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Job summary

Libertytrusthotel in Roanoke, VA is seeking a friendly, reliable front desk team member to create a welcoming guest experience. You will support check-in/check-out, bell service, and assist guests with local information.

The role requires clear communication, organization in a fast-paced environment, and a professional appearance. Full-time, on-site position with hourly pay based on experience; benefits available.

Qualifications

• Previous hospitality, front desk, customer service, or bell service experience preferred.
• Strong interpersonal and communication skills with a guest-focused mindset.
• Ability to multitask, stay organized, and work effectively under pressure.
• Professional appearance and a positive, approachable attitude.
• Basic computer skills and comfort learning hotel property management systems.
• Ability to lift, carry, and transport luggage and other items as needed.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Greet guests warmly and provide professional service at all times.
• Assist with check-in and check-out procedures accurately and efficiently.
• Handle guest luggage, escort guests to rooms, and explain hotel amenities as needed.
• Respond to guest questions, requests, and concerns promptly and professionally.
• Coordinate with housekeeping, maintenance, and other departments to support guest satisfaction.
• Maintain a clean, organized.front desk and lobby area.
• Operate hotel systems to process reservations, payments, and room assignments.
• Deliver mail, packages, and other items to guest rooms when required.
• Assist with transportation coordination, directions, and local area information.
• Follow hotel procedures for safety, security, and guest confidentiality.

Skills

Hospitality experience

Front desk experience

Customer service

Bell service familiarity

Interpersonal communication

Hotel PMS software

Tools

Hotel PMS software

Job description

Position Overview

***SERIOUS INQUIRIES ONLY***

We are seeking a professional, friendly, and dependable team member to help create a welcoming and memorable guest experience. In this role, the individual will support front desk operations, assist guests with check-in and check-out, and provide attentive bell service to ensure arrivals and departures run smoothly. The ideal candidate communicates clearly, stays organized in a fast-paced environment, and takes pride in delivering exceptional service. Full-time positions available. Hourly rate based on experience.

Key Responsibilities

• Greet guests warmly upon arrival and departure, providing courteous and professional service at all times.
• Assist with check-in and check-out procedures accurately and efficiently.
• Handle guest luggage, escort guests to rooms, and explain hotel amenities as needed.
• Respond to guest questions, requests, and concerns promptly and professionally.
• Coordinate with housekeeping, maintenance, and other departments to support guest satisfaction.
• Maintain a clean, organized, and presentable front desk and lobby area.
• Operate hotel systems to process reservations, payments, and room assignments.
• Deliver mail, packages, and other items to guest rooms when required.
• Assist with transportation coordination, directions, and local area information.
• Follow hotel procedures for safety, security, and guest confidentiality.

Qualifications

• Previous hospitality, front desk, customer service, or bell service experience preferred.
• Strong interpersonal and communication skills with a guest-focused mindset.
• Ability to multitask, stay organized, and work effectively under pressure.
• Professional appearance and a positive, approachable attitude.
• Basic computer skills and comfort learning hotel property management systems.
• Ability to lift, carry, and transport luggage and other items as needed.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

What We Offer

• A supportive team environment focused on service excellence.
• Opportunities to grow within the hospitality industry.
• Benefits include medical, dental, vision insurance, paid time off, and 401(k)

About You

You are someone who enjoys helping others and takes pride in creating a positive first impression. You bring energy, professionalism, and attention to detail to every interaction. You understand the importance of teamwork and are committed to ensuring each guest feels valued, comfortable, and well cared for.

EOE/AA. We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.