Hotel Front Desk Associate/Bellperson

Savara Hospitality Inc; Roanoke (VA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Job summary

Savara Hospitality Inc. is seeking a friendly and dependable front desk associate to support check-in/check-out, bell service, and guest assistance.

This full-time role focuses on creating a welcoming experience, with responsibilities across front desk operations and guest services. The ideal candidate communicates clearly, stays organized in a fast-paced environment, and is committed to delivering exceptional service.

Qualifications

• Experience in hospitality, front desk, or bell service preferred.
• Strong communication and guest-focused mindset.
• Ability to work under pressure and multitask.
• Professional appearance and friendly demeanor.
• Comfort with property management systems.
• Able to lift and transport luggage.

Responsibilities

• Greet guests upon arrival and departure with courteous service.
• Assist with check-in and check-out procedures accurately.
• Escort guests to rooms and explain hotel amenities.
• Respond to guest questions and requests promptly.
• Coordinate with housekeeping and maintenance to ensure guest satisfaction.
• Maintain a clean and organized front desk and lobby.
• Process reservations, payments, and room assignments.
• Deliver mail, packages, and items to rooms when required.
• Assist with transportation information.
• Follow safety, security, and guest confidentiality procedures.

Skills

Guest services

Front desk operations

Customer service

Interpersonal communication

Multitasking

Professional appearance

Basic computer skills

Luggage handling

Tools

PMS software

Job description

Position Overview

***SERIOUS INQUIRIES ONLY***

We are seeking a professional, friendly, and dependable team member to help create a welcoming and memorable guest experience. In this role, the individual will support front desk operations, assist guests with check-in and check-out, and provide attentive bell service to ensure arrivals and departures run smoothly. The ideal candidate communicates clearly, stays organized in a fast-paced environment, and takes pride in delivering exceptional service. Full-time positions available. Hourly rate based on experience.

Key Responsibilities

• Greet guests warmly upon arrival and departure, providing courteous and professional service at all times.
• Assist with check-in and check-out procedures accurately and efficiently.
• Handle guest luggage, escort guests to rooms, and explain hotel amenities as needed.
• Respond to guest questions, requests, and concerns promptly and professionally.
• Coordinate with housekeeping, maintenance, and other departments to support guest satisfaction.
• Maintain a clean, organized, and presentable front desk and lobby area.
• Operate hotel systems to process reservations, payments, and room assignments.
• Deliver mail, packages, and other items to guest rooms when required.
• Assist with transportation coordination, directions, and local area information.
• Follow hotel procedures for safety, security, and guest confidentiality.

Qualifications

• Previous hospitality, front desk, customer service, or bell service experience preferred.
• Strong interpersonal and communication skills with a guest-focused mindset.
• Ability to multitask, stay organized, and work effectively under pressure.
• Professional appearance and a positive, approachable attitude.
• Basic computer skills and comfort learning hotel property management systems.
• Ability to lift, carry, and transport luggage and other items as needed.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

What We Offer

• A supportive team environment focused on service excellence.
• Opportunities to grow within the hospitality industry.
• Benefits include medical, dental, vision insurance, paid time off, and 401(k)

About You

You are someone who enjoys helping others and takes pride in creating a positive first impression. You bring energy, professionalism, and attention to detail to every interaction. You understand the importance of teamwork and are committed to ensuring each guest feels valued, comfortable, and well cared for.

EOE/AA. We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.