Guest Experience Lead — Hotel Front Desk

One Ocean Resort & Spa; Hauppauge (NY); Hybrid; USD 28,000 - 34,000; Full time

Job summary

Long Island Hyatt-LIH on Long Island seeks a guest-focused Front Desk Associate. You will greet guests, check them in and out, and assist with pre-registration while ensuring accurate charge postings and secure payment handling.

You will manage reservations, know rate rules, and process same-day bookings efficiently. Ideal candidates work well in a team, communicate clearly, and adapt to varying schedules, including nights, weekends, and holidays.

Qualifications

• Greet and assist guests with check-in/out and pre-registration.
• Know how to post charges accurately and promptly.
• Operate Front Office systems or manual equivalents confidently.
• Handle cash, checks and credit card transactions securely.
• Manage reservations and room blocks with attention to special requests.

Responsibilities

• Greet guests and check them in/out promptly and professionally.
• Post charges accurately and efficiently during stay.
• Maintain knowledge of rates, discounts, and cancellation rules.
• Handle reservations including same-day bookings quickly (≈2 minutes).
• Ensure room blocks align with guest requests and occupancy.

Skills

Customer service

Team player

Communication

Adaptability

Office software

Tools

Front Office software

Job description

Long Island Hyatt-LIH on Long Island seeks a guest-focused Front Desk Associate. You will greet guests, check them in and out, and assist with pre-registration while ensuring accurate charge postings and secure payment handling.

You will manage reservations, know rate rules, and process same-day bookings efficiently. Ideal candidates work well in a team, communicate clearly, and adapt to varying schedules, including nights, weekends, and holidays.