Hotel Front Desk: Guest Experience Agent

Blue Sky Hospitality Solutions; Melville (NY); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly compensation

Medical, dental and vision insurance

401(k)

Paid time off and paid holidays

Employee assistance program

Hilton team-member travel discounts

Training and professional-development

Career growth across the Blue Sky/HMSO

Job summary

Hilton Long Island/Huntington in Melville, NY is seeking friendly, polished Guest Service Agents to join our Front Office team. You will welcome guests, manage arrivals and departures, answer questions and help create a smooth hotel experience.

The ideal candidate is warm, dependable and comfortable in a busy hotel environment. Previous hotel experience is helpful, but we are also willing to train candidates with strong customer-service skills and a genuine interest in hospitality.

Qualifications

• Provide excellent guest service and a welcoming demeanor.
• Strong communication and interpersonal skills for guest interactions.
• Professional appearance and demeanor in a front desk role.
• Remain calm, organized and courteous during busy periods.
• Good judgement and problem-solving abilities for guest concerns.
• Basic computer proficiency and ability to learn hotel systems.
• Hotel/customer-service experience preferred or training available.
• High school diploma or equivalent preferred.

Responsibilities

• Welcome guests with a friendly, professional approach.
• Complete guest check-ins and check-outs accurately and efficiently.
• Verify reservations, IDs, payment methods and room assignments.
• Recognize Hilton Honors members and provide benefits.
• Answer questions about the hotel, amenities and area.
• Coordinate with Housekeeping, Engineering, Security and others.
• Handle calls, messages, reservations and inquiries.
• Process payments, deposits and adjustments per procedures.
• Maintain accurate guest accounts and protect information.
• Resolve routine concerns and involve a manager when needed.
• Communicate special requests, VIP arrivals and accessibility needs.
• Maintain a clean, organized Front Desk and lobby area.
• Review shift information and group arrivals, events.
• Complete shift reports, logs and required documentation.
• Follow safety, security, emergency and cash-handling procedures.
• Perform other Front Office and guest-service duties as assigned.

Skills

Guest service orientation

Strong communication

Interpersonal skills

Professional appearance

Calm under pressure

Problem-solving

Basic computer proficiency

Willingness to train

Attendance and punctuality

Shift flexibility

Hospitality experience preferred

Education

High school diploma or equivalent

Tools

Hotel systems familiarity

Job description

Hilton Long Island/Huntington in Melville, NY is seeking friendly, polished Guest Service Agents to join our Front Office team. You will welcome guests, manage arrivals and departures, answer questions and help create a smooth hotel experience.

The ideal candidate is warm, dependable and comfortable in a busy hotel environment. Previous hotel experience is helpful, but we are also willing to train candidates with strong customer-service skills and a genuine interest in hospitality.