Front Desk Agent - Hyatt LI

Hotel Yountville; Hauppauge (NY); Hybrid; USD 23,000 - 32,000; Full time

Job summary

Hotel Yountville on Long Island seeks a friendly Front Desk Agent to warmly welcome guests, check them in and out, and assist with pre-registration and reservations.

You will handle charges, maintain accuracy of guest accounts, manage same-day bookings, know room rates, discounts, and cancellation procedures while delivering superb service.

This full-time, on-site role requires a strong work ethic, teamwork, and ability to work nights, weekends, and holidays.

Qualifications

• Experience in hospitality front desk operations preferred.
• Ability to handle cash and credit card transactions accurately.
• Knowledge of reservations and rate integrity.
• Excellent communication and team player.

Responsibilities

• Greet guests and check them in/out.
• Process charges and post to guest accounts.
• Know front office systems and daily transactions.
• Manage reservations, including same-day bookings.
• Understand hotel rates and discounts.
• Follow cancellation and relocation procedures.

Skills

Guest services

Cash handling

Reservations

Front office systems

Communication

Tools

Front Office system

Job description

Discover the hidden gem of Long Island Hotels at our resort-like retreat in Hauppauge, NY. Located on one of the highest points of Long Island this casual comfortable and contemporary Hotel offers great views and an escape from NYC while still near the heart of the action.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Pay: $20.00 / Per Hour

Location

Long Island Hyatt-LIH

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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