Hotel Front Desk: Guest Experience Agent

Blue Sky Hospitality Solutions; Melville (NY); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly compensation

Medical, dental and vision insurance

401(k)

Paid time off and paid holidays for %?

Employee assistance program

Hilton team-member travel discounts

Training and professional-development 

Career growth across the Blue Sky Hosp

Job summary

Blue Sky Hospitality Solutions, LLC is hiring a Guest Service Agent for Hilton Long Island/Huntington in Melville, NY. You will be the first and last point of contact for guests, greeting them warmly, handling check-ins and check-outs, and answering questions to ensure a smooth stay.

The ideal candidate is friendly, professional and able to juggle multiple tasks in a busy front desk. Prior hotel or customer-service experience is a plus, and we offer training, flexible shifts, and opportunities

Qualifications

• Guest-service oriented with ability to welcome and assist guests.
• Strong communication and interpersonal skills.
• Professional appearance and demeanor.
• Ability to stay calm and organized in busy environments.
• Good judgment and problem-solving abilities.
• Basic computer skills and willingness to learn hotel systems.
• Previous hospitality or customer-service experience preferred.

Responsibilities

• Welcome guests with a friendly, professional approach.
• Complete guest check-ins and check-outs accurately.
• Verify reservations, IDs, payment methods and room assignments.
• Recognize Hilton Honors members and provide benefits.
• Answer questions about the hotel, amenities and area.
• Coordinate with Housekeeping, Engineering, Security and other departments.
• Handle telephone calls, messages, reservations and inquiries.
• Process payments, deposits and adjustments per procedures.
• Maintain accurate guest accounts and protect confidential information.
• Resolve routine concerns and involve a manager when needed.
• Communicate special requests and VIP needs.
• Maintain a clean and professional Front Desk and lobby.
• Review shift information and hotel activity.
• Complete shift reports and required documentation.
• Follow safety, security, cash-handling procedures.
• Perform other Front Office duties as assigned.

Skills

Guest service orientation

Communication skills

Professional appearance

Calm under pressure

Problem solving

Basic computer skills

Customer-service experience

Education

High school diploma or equivalent

Tools

Hotel systems familiarity

Job description

Blue Sky Hospitality Solutions, LLC is hiring a Guest Service Agent for Hilton Long Island/Huntington in Melville, NY. You will be the first and last point of contact for guests, greeting them warmly, handling check-ins and check-outs, and answering questions to ensure a smooth stay.

The ideal candidate is friendly, professional and able to juggle multiple tasks in a busy front desk. Prior hotel or customer-service experience is a plus, and we offer training, flexible shifts, and opportunities