Front Desk Agent - Hyatt LI

Remington Hospitality; Hauppauge (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Remington Hospitality in Hauppauge, NY is seeking a Front Desk Clerk responsible for greeting guests, checking them in and out promptly, and assisting with pre-registration and blocking reservations when needed. You will post charges, manage cash, and maintain working knowledge of the front office system, including same-day reservations and cancellation procedures.

The role requires accurate handling of payments by cash, checks, and cards, and coordination with housekeeping to ensure room

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.