Front Desk Agent - Hyatt LI

One Ocean Resort & Spa; Hauppauge (NY); Hybrid; USD 28,000 - 34,000; Full time

Job summary

Long Island Hyatt-LIH on Long Island seeks a guest-focused Front Desk Associate. You will greet guests, check them in and out, and assist with pre-registration while ensuring accurate charge postings and secure payment handling.

You will manage reservations, know rate rules, and process same-day bookings efficiently. Ideal candidates work well in a team, communicate clearly, and adapt to varying schedules, including nights, weekends, and holidays.

Qualifications

• Greet and assist guests with check-in/out and pre-registration.
• Know how to post charges accurately and promptly.
• Operate Front Office systems or manual equivalents confidently.
• Handle cash, checks and credit card transactions securely.
• Manage reservations and room blocks with attention to special requests.

Responsibilities

• Greet guests and check them in/out promptly and professionally.
• Post charges accurately and efficiently during stay.
• Maintain knowledge of rates, discounts, and cancellation rules.
• Handle reservations including same-day bookings quickly (≈2 minutes).
• Ensure room blocks align with guest requests and occupancy.

Skills

Customer service

Team player

Communication

Adaptability

Office software

Tools

Front Office software

Job description

Discover the hidden gem of Long Island Hotels at our resort-like retreat in Hauppauge, NY. Located on one of the highest points of Long Island this casual comfortable and contemporary Hotel offers great views and an escape from NYC while still near the heart of the action.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Pay: $20.00 / Per Hour

Location

Long Island Hyatt-LIH

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

Applicants have rights under Federal Employment Laws