Guest Experience Lead Host

Rusty Pelican Miami; Key Biscayne (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Sick time (24 hours)

Referral program

Paid vacation

Growth opportunities

Health plans

401(k) with employer match

Job summary

Rusty Pelican Miami in Key Biscayne, FL, seeks a Lead Host/Hostess to warmly greet guests, escort them to tables, manage seating, and maintain a smooth front-of-house flow. You will respond to inquiries, handle reservations, answer phones, and help maintain a positive dining experience for all guests.

The role requires proven Lead Host experience, exceptional communication, and the ability to multitask under pressure while ensuring guests are welcomed and seated efficiently.

Qualifications

• Experience as Lead Host/Hostess preferred.
• Strong leadership and communication skills.
• Ability to multitask and remain calm in a busy environment.

Responsibilities

• Greet guests with a warm, welcoming attitude.
• Manage seating chart and seat guests by preferences and server sections.
• Provide accurate wait times and assist guests during their wait.
• Answer phone calls, take reservations, manage guest list.
• Maintain a clean front-of-house area and coordinate with servers and managers.
• Assist Guest Relations Manager with specified duties.

Job description

Rusty Pelican Miami in Key Biscayne, FL, seeks a Lead Host/Hostess to warmly greet guests, escort them to tables, manage seating, and maintain a smooth front-of-house flow. You will respond to inquiries, handle reservations, answer phones, and help maintain a positive dining experience for all guests.

The role requires proven Lead Host experience, exceptional communication, and the ability to multitask under pressure while ensuring guests are welcomed and seated efficiently.