Guest Experience Host - Front Desk & Seating

Rusty Pelican Miami; Key Biscayne (FL); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health plans

Employer-paid life insurance

401k with annual employer match

Employee Discounts

EAP

Job summary

The Rusty Pelican Miami is seeking a friendly Host/Hostess to welcome guests, escort them to their table, and ensure an exceptional dining experience. You will manage the seating chart, respond to inquiries and reservations, and coordinate with servers to maintain a smooth flow.

Qualifications include excellent communication, a positive attitude, and the ability to multitask in a busy setting. Weekend and holiday availability is required.

Qualifications

• Excellent communication and interpersonal skills.
• A friendly, outgoing personality with a passion for customer service.
• Ability to multitask and stay calm under pressure in a busy environment.
• Strong organizational skills and attention to detail.
• Prior experience as a host/hostess or in a customer-facing role is preferred but not required.
• Flexibility to work varied hours, including weekends and holidays are Mandatory.

Responsibilities

• Greet guests with a warm and welcoming attitude.
• Manage the seating chart and efficiently seat guests while balancing guest preferences and server sections.
• Provide accurate wait times and ensure guests are comfortable during their wait.
• Answer phone calls, take reservations, and manage the guest list.
• Maintain a clean and organized front-of-house area, including the host stand and entryway.
• Communicate effectively with servers, bussers, and managers to ensure a seamless guest experience.
• Handle guest inquiries and concerns with professionalism and a positive attitude.
• Assist with other tasks as needed, including helping with special events.

Skills

Customer service

Communication

Multitasking

Organization

Interpersonal skills

Education

High School Diploma or college degree

Job description

The Rusty Pelican Miami is seeking a friendly Host/Hostess to welcome guests, escort them to their table, and ensure an exceptional dining experience. You will manage the seating chart, respond to inquiries and reservations, and coordinate with servers to maintain a smooth flow.

Qualifications include excellent communication, a positive attitude, and the ability to multitask in a busy setting. Weekend and holiday availability is required.