Lead Host — Guest Experience & Seating Leader

Specialty Restaurants Corporation; Key Biscayne (FL); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Paid Sick Time

Referral program

Paid vacation

PRIDE program

Health plans

401k

Job summary

Specialty Restaurants Corporation is seeking a Lead Host at Rusty Pelican Miami - Key Biscayne, FL. The Lead Host welcomes guests, escorts them to tables, manages seating charts, and maintains a smooth front-of-house operation to ensure an outstanding dining experience.

The role requires OpenTable experience, strong leadership, and exceptional guest service skills. This is a full-time, on-site position with opportunities for growth and employee benefits.

Qualifications

• Previous Lead Host experience.
• Strong Leadership skills.
• Excellent communication and interpersonal skills.
• A friendly, outgoing personality with a passion for customer service.
• Ability to multitask and stay calm under pressure in a busy environment.
• Must be able to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Greet guests with a warm and welcoming attitude.
• Manage the seating chart and efficiently seat guests while balancing guest preferences and server sections.
• Provide accurate wait times and ensure guests are comfortable during their wait.
• Answer phone calls, take reservations, and manage the guest list.
• Maintain a clean and organized front-of-house area, including the host stand and entryway.
• Communicate effectively with servers, bussers, and managers to ensure a seamless guest experience.
• Handle guest inquiries and concerns with professionalism and a positive attitude.
• Assist with other tasks as needed, including helping Guest Relations Manager with specific duties.

Skills

Lead Host experience

Leadership

Communication

Interpersonal skills

Multitasking

Customer service

Job description

Specialty Restaurants Corporation is seeking a Lead Host at Rusty Pelican Miami - Key Biscayne, FL. The Lead Host welcomes guests, escorts them to tables, manages seating charts, and maintains a smooth front-of-house operation to ensure an outstanding dining experience.

The role requires OpenTable experience, strong leadership, and exceptional guest service skills. This is a full-time, on-site position with opportunities for growth and employee benefits.