Guest Experience Lead — Hospitality & Operations

Towne Park, LLC.; Pocono Township (PA); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job summary

Towne Park, LLC. is hiring a Team Leader to manage daily operations of a property in a fast-paced, near-24/7 environment alongside coworkers to meet service standards. You’ll report to the District Manager or an assigned Account Manager, handling coordination, administration, and on-the-job guidance for the team.

The role emphasizes proactive troubleshooting, staff development, and maintaining strong client relations to ensure a premium guest experience.

Qualifications

• Bachelor’s degree from a four-year college or university.
• A valid driver’s license and clean driving record.
• Must be at least 18 years of age and able to pass a criminal background, MVR and drug screen.
• One to two (1-2) years of related experience and/or training; OR equivalent combination of education and/or experience.

Responsibilities

• Ensures that the guest/patient service experience is delivered consistently on all shifts.
• Regularly performs guest/patient service duties and allocates labor resources to support service delivery.
• Maintains knowledge of the client’s facility, including outlets, meeting rooms, and parking rates.
• Leads opening/closing activities and assists guests with directions, taxis and reservations.
• Tracks timekeeping, staffing and payroll related procedures with accuracy and timeliness.
• Provides training, feedback, and coaching to team members to improve performance.

Skills

Guest service coordination

Staff supervision

Labor resource planning

Customer complaint handling

Communication

Problem solving

Time management

English fluency

Education

Bachelor’s degree

Tools

MS Office

Job description

Towne Park, LLC. is hiring a Team Leader to manage daily operations of a property in a fast-paced, near-24/7 environment alongside coworkers to meet service standards. You’ll report to the District Manager or an assigned Account Manager, handling coordination, administration, and on-the-job guidance for the team.

The role emphasizes proactive troubleshooting, staff development, and maintaining strong client relations to ensure a premium guest experience.