Guest Experience Lead – Hospitality Operations

Opensity solutions; Nashville (TN); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off

Job summary

Opensity Solutions in Nashville, TN, seeks a Lead Hospitality Associate to oversee daily hospitality operations and deliver exceptional guest experiences across all service touchpoints. The role manages front desk activities, coordinates with cross‑functional teams, and ensures seamless office services.

You will lead frontline staff, conduct training, monitor KPIs, and support guest retention initiatives, including loyalty programs.

Qualifications

• 2–3 years in hospitality, guest services, or customer-facing operations.
• Experience in a supervisory or lead capacity preferred.
• Education: High school diploma required; college degree preferred.
• Proficiency in MS Office and reservation systems.

Responsibilities

• Deliver a welcoming, personalized guest experience across service touchpoints.
• Oversee front desk, concierge and guest service teams.
• Coordinate with housekeeping and maintenance for seamless operations.
• Conduct training sessions and performance coaching.
• Monitor KPIs and drive service improvements.
• Support guest retention through loyalty programs and engagement.

Skills

Customer service

Hospitality management

Team leadership

Communication skills

Problem solving

Attention to detail

Multitasking

Interpersonal skills

Lift 40 lbs

Education

High school diploma

College degree

Equivalent experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Reservation systems

Guest service platforms

Basic reporting tools

Job description

Opensity Solutions in Nashville, TN, seeks a Lead Hospitality Associate to oversee daily hospitality operations and deliver exceptional guest experiences across all service touchpoints. The role manages front desk activities, coordinates with cross‑functional teams, and ensures seamless office services.

You will lead frontline staff, conduct training, monitor KPIs, and support guest retention initiatives, including loyalty programs.