SUPERVISOR, SHIFT (FULL-TIME)

Lodging Dynamics; San Diego (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Job summary

Hilton Garden Inn/Homewood Suites San Diego Downtown/Bayside is seeking a Lead Front Office Supervisor to oversee daily front desk operations, guest service escalation, and team leadership. You will coordinate check‑in/check‑out processes, ensure billing accuracy, and maintain brand standards across shifts.

Responsibilities include leading front desk agents, conducting pre‑shift huddles, handling cash and audits, and assisting with reports and scheduling as needed.

Qualifications

• Strong guest service and problem‑solving skills.
• Proficiency with hotel PEP systems and Microsoft Office.
• Flexible availability, including evenings, weekends, and holidays.

Responsibilities

• Oversee daily front desk activities including check‑ins, check‑outs, room assignments, and billing accuracy.
• Lead Front Desk Agents during shifts and provide real‑time support.
• Manage cash handling, shift audits, and billing questions; update folios.

Skills

Guest service

Problem solving

Leadership

Tools

PEP systems

Microsoft Office

Job description

Job Description Location: Hilton Garden Inn/Homewood Suites San Diego Downtown/Bayside

Life As a Lead Front Office Supervisor

Guest Experience & Service

Serve as the first point of escalation for guest concerns, service recovery, and special requests.

Front Desk Operations

Oversee daily front desk activities including check‑ins, check‑outs, room assignments, and billing accuracy.

Ensure adherence to brand standards, SOPs, and hotel policies.

Team Leadership & Training

Lead Front Desk Agents during shifts, assigning tasks and providing real‑time support.

Conduct daily pre‑shift huddles to communicate priorities, arrivals, and service goals.

Financial & Administrative Duties

Ensure proper cash handling, balancing, and shift audits.

Assist with billing questions, adjustments, and folio corrections.

Support inventory control for keys, supplies, and front desk materials.

Communicate effectively with Housekeeping, Engineering, Security, and Management to ensure smooth operations.

Document and report incidents, guest feedback, and operational issues as required.

Support management with reports, scheduling input, and coverage needs when requested.

Additional Skills and Requirements

Strong guest service and problem‑solving skills.

Proficiency with hotel PEP systems and Microsoft Office.

Flexible availability, including evenings, weekends, and holidays.

• Full suite of benefits including health, dental, vision, 401(k), pet insurance, and other supplemental benefits
• Paid time off for full AND part time associates
• Travel discounts at hotel partners and franchises around the world
• Leadership development program and growth opportunities

Lodging Dynamics Hospitality Group LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.