Guest Experience Lead — Growth & Benefits

Global Montello Group Corp; Newport News (VA); On-site; USD 20,000 - 25,000; Full time

Benefits offered by this job

Health & Wellness

401k match

Tuition reimbursement

Job summary

Global Partners LP is seeking a Guest Service Supervisor to supervise staff, coach performance, and ensure smooth store operations. The role emphasizes greeting guests, operating the POS, and maintaining cash processes and product availability.

Candidates should be able to work flexible hours, have reliable transportation, and be at least 18 years old. The position highlights safety and customer-service standards in a retail environment.

Qualifications

• Must be at least 18 years old.
• Ability to access all store areas including selling floor, stock area, and register area.
• Able to lift up to 25 lbs during a shift.

Responsibilities

• Supervise employees and ensure tasks are performed per management directives.
• Coach employees by giving constructive feedback to improve performance.
• Greet guests and provide an enjoyable shopping experience.
• Adhere to safety, security, quality and store policies and procedures.
• Operate the point of sale and manage cash deposits, lottery, gift cards and checks where applicable.
• Ensure timely replenishment of products and maintain in-stock conditions.
• Address guest inquiries and complaints.
• Check in external and internal vendors per guidelines.

Skills

Customer service

Supervision

Cash handling

Education

High School Diploma

Tools

POS system

Job description

Global Partners LP is seeking a Guest Service Supervisor to supervise staff, coach performance, and ensure smooth store operations. The role emphasizes greeting guests, operating the POS, and maintaining cash processes and product availability.

Candidates should be able to work flexible hours, have reliable transportation, and be at least 18 years old. The position highlights safety and customer-service standards in a retail environment.