Guest Experience Supervisor — Growth & Benefits

Global Montello Group Corp; Charlestown (NH); On-site; USD 2,204,000 - 2,755,000; Full time

Benefits offered by this job

Health insurance

401k match

Tuition reimbursement after 6 months

Job summary

Global Partners LP is seeking a Guest Service Supervisor to oversee staff, ensure smooth daily operations, and deliver an excellent guest experience in our store. You will coach employees, handle cash processes, and ensure safety and policy compliance while maintaining a welcoming environment.

The role involves flexible hours, cash handling responsibilities, and the ability to work across store areas to support a high standard of guest service.

Qualifications

• Must be available to work flexible hours including days, nights, weekends and holidays.
• Must be able to lift up to 25 lbs. and access all store areas.
• Strong customer service and conflict resolution skills.

Responsibilities

• Supervise employees and ensure tasks are completed per management directives.
• Coach staff with constructive feedback to improve performance.
• Greet guests and provide a positive shopping experience.
• Follow safety, security, quality, and store policies and procedures.
• Operate the POS and manage cash, deposits, and gift cards as applicable.
• Maintain store cleanliness and housekeeping duties.
• Ensure guest service programs run 24/7 as required.
• Address guest inquiries and vendor check-ins per guidelines.

Skills

Customer service

Supervisory experience

Cash handling

Communication

Education

High School Diploma

Tools

POS system

Job description

Global Partners LP is seeking a Guest Service Supervisor to oversee staff, ensure smooth daily operations, and deliver an excellent guest experience in our store. You will coach employees, handle cash processes, and ensure safety and policy compliance while maintaining a welcoming environment.

The role involves flexible hours, cash handling responsibilities, and the ability to work across store areas to support a high standard of guest service.