Guest Experience Lead - Gallery & Front Desk

OTO Development; Orlando (FL); On-site; USD 23,000 - 32,000; Full time

Job summary

OTO Development in Orlando, FL is seeking a friendly front desk professional to assist guests during check-in/out and throughout their stay. You will handle reservations and basic computer tasks, and manage cash and card transactions with integrity to ensure a seamless guest experience.

You will help lead a welcoming, customer-focused environment and collaborate with staff to meet guest needs, going above and beyond to create memorable stays.

Qualifications

• Experience at front desk/receptionist or gallery host required.
• Strong customer service orientation and ability to work in a team.
• Ability to use hotel reservation systems and basic computer programs.

Responsibilities

• Assist guests in check-in and check-out procedures and throughout their stay.
• Work with the hotel’s reservation system and other computer programs for a seamless workflow.
• Handle all financial transactions—credit cards and cash—securely and with integrity.
• Anticipate guests’ needs and maximize the guest experience.
• Lead the team to foster a hospitable, customer-focused environment for guests.

Skills

Front desk experience

Guest service

Job description

OTO Development in Orlando, FL is seeking a friendly front desk professional to assist guests during check-in/out and throughout their stay. You will handle reservations and basic computer tasks, and manage cash and card transactions with integrity to ensure a seamless guest experience.

You will help lead a welcoming, customer-focused environment and collaborate with staff to meet guest needs, going above and beyond to create memorable stays.