Guest Experience Front Desk Associate

OTO Development; Jacksonville (FL); Sur place; USD 17 000 - 25 000; Plein temps

Avantages offerts par ce poste

Medical insurance options

Dental and vision insurance

401k with company match

Company provided life insurance

Tuition assistance

Paid time off

Paid holiday time

Travel discounts

Résumé du poste

OTO Development is seeking a Front Desk Associate to welcome guests, assist with check-in and check-out, and support a smooth stay. You will operate the hotel's electronic reservation system, process payments securely, and maintain a high level of guest service.

You should enjoy working with people, thrive in a team, and demonstrate excellent communication skills. This role requires standing for extended periods and minimal travel, with a commitment to integrity and guest satisfaction.

Qualifications

• Strong people skills and desire to help guests
• Excellent oral and written communication
• Ability to work well in a team
• Proactive problem solving to ensure guest satisfaction

Responsabilités

• Assist guests with check-in and check-out and throughout their stay
• Operate the hotel’s electronic reservation system and other computer programs
• Handle all financial transactions securely and accurately
• Anticipate guest needs and strive to maximize the guest experience
• Collaborate with team members to maintain a hospitable, customer-focused environment

Connaissances

People-oriented

Teamwork

Excellent communication

Problem solving

Description du poste

OTO Development is seeking a Front Desk Associate to welcome guests, assist with check-in and check-out, and support a smooth stay. You will operate the hotel's electronic reservation system, process payments securely, and maintain a high level of guest service.

You should enjoy working with people, thrive in a team, and demonstrate excellent communication skills. This role requires standing for extended periods and minimal travel, with a commitment to integrity and guest satisfaction.