Guest Experience Front Desk Agent

remingtonhotelscareers; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Remington Hotels Careers seeks a courteous Front Desk Associate in Phoenix to greet guests, check them in and out efficiently, and assist with pre-registration and reservation blocking. You will handle charges accurately and maintain knowledge of rates and cancellation rules.

The role requires strong work ethic, team spirit, and flexibility to work nights, weekends, and holidays as needed to deliver exceptional guest experiences.

Qualifications

• Experience in front desk or hospitality preferred.
• Ability to manage reservations and guest check-in/out.
• Willingness to work varying shifts including nights/weekends/holidays.

Responsibilities

• Greet and assist guests with check-in and check-out promptly and professionally.
• Post charges accurately; handle payments including cash, checks, and cards.
• Maintain knowledge of rates, discounts and cancellation procedures.
• Hold and block reservations as needed and manage same-day bookings.

Skills

Work ethic

Team player

Customer service

Communication

Job description

Remington Hotels Careers seeks a courteous Front Desk Associate in Phoenix to greet guests, check them in and out efficiently, and assist with pre-registration and reservation blocking. You will handle charges accurately and maintain knowledge of rates and cancellation rules.

The role requires strong work ethic, team spirit, and flexibility to work nights, weekends, and holidays as needed to deliver exceptional guest experiences.