Front Desk Experience Specialist

remingtonhotelscareers; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Remington Hotels Careers is seeking a Front Desk Associate in Phoenix to warmly greet guests, check them in and out, and assist with pre-registration and reservations blocking. You will handle daily front desk duties with accuracy and professionalism.

The role requires strong guest service, cash handling, knowledge of rates and discounts, and the ability to work a flexible schedule including nights, weekends, and holidays; you will work as part of a team to deliver memorable guest experiences.

Qualifications

• Please note: strong guest service skills and ability to handle cash accurately.
• Experience with reservations and front desk software preferred.
• Ability to communicate effectively with guests and team members.

Responsibilities

• Greet and check guests in and out of the hotel, assist with pre-registration and blocking reservations.
• Post charges accurately and efficiently for all guest transactions.
• Maintain working knowledge of Front Office system and daily transactions.
• Manage cash handling, including cash, checks and credit cards.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates and discounts and how to apply them.
• Take same-day reservations and follow cancellation/relocation procedures.

Skills

Guest service

Cash handling

Reservations

Communication

Education

High school diploma

Tools

Front Office System

Reservation Software

Job description

Remington Hotels Careers is seeking a Front Desk Associate in Phoenix to warmly greet guests, check them in and out, and assist with pre-registration and reservations blocking. You will handle daily front desk duties with accuracy and professionalism.

The role requires strong guest service, cash handling, knowledge of rates and discounts, and the ability to work a flexible schedule including nights, weekends, and holidays; you will work as part of a team to deliver memorable guest experiences.