Guest Experience Lead - Front Desk & Treat Shop

Staybridge Suites - Okemos, Michigan; Zeeland (MI); Vor Ort; USD 21.000 - 30.000; Vollzeit

Zusammenfassung

IHG in Zeeland, MI is seeking a Front Desk & Treat Shop Associate to greet guests, handle check-in/check-out, and support hotel operations. This hands-on role offers opportunities to assist in guest services and Treat Shop activities while delivering friendly, professional service.

You will manage guest requests, promote the loyalty program, maintain a clean front desk area, and coordinate with other hotel departments. Flexibility for evenings, weekends, and holidays is required.

Qualifikationen

• Guest-focused, professional attitude required.
• Flexible availability including evenings, weekends, and holidays.
• Basic computer skills (MS Edge, Word, Excel, email, printers/scanners).
• Strong communication and problem-solving abilities.
• Physically able to stand for long periods and assist with light lifting.

Aufgaben

• Greet guests warmly, build personal connections, and anticipate their needs.
• Manage guest check-in/out, reconcile accounts, and handle cash or card transactions.
• Promote brand loyalty program and follow brand hospitality standards.
• Staff and maintain the market area, ensuring stock is organized and shelves are tidy.
• Record guest requests, special needs, early arrivals/late departures, and communicate issues.
• Conduct property walk-arounds, report safety/security issues, and pick up trash or items needing attention.
• Assist with maintenance requests and coordinate with on-property maintenance as needed.
• Complete all required training and compliance tasks, including CPR and TIPS certification.
• Maintain a clean, organized front desk, dry storage, and adjacent areas.
• Support smooth communication between all hotel departments.

Kenntnisse

Guest service

Communication

Cash handling

Computer basics

Flexibility

Tools

MS Edge

Word

Excel

Printers/Scanners

Jobbeschreibung

IHG in Zeeland, MI is seeking a Front Desk & Treat Shop Associate to greet guests, handle check-in/check-out, and support hotel operations. This hands-on role offers opportunities to assist in guest services and Treat Shop activities while delivering friendly, professional service.

You will manage guest requests, promote the loyalty program, maintain a clean front desk area, and coordinate with other hotel departments. Flexibility for evenings, weekends, and holidays is required.