Front Desk Team Lead - Guest Services

Renaissance Hotels; Dallas (TX); On-site; USD 23,000 - 40,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

Renaissance Hotels in Dallas seeks an entry-level management professional to lead daily Front Desk shift operations and support Bell/Door Staff, Switchboard and Guest Services. The role focuses on guest and employee satisfaction while helping meet the property's operating budget and handling administrative tasks.

The position requires either a high school diploma with relevant experience or a 2-year degree in Hotel/Restaurant Management, Hospitality, or Business Administration.

Qualifications

• High school diploma or GED with experience in guest services, front desk or related area.
• Alternatively, a 2-year degree in Hotel/Restaurant Management, Hospitality, or related major with no required work experience.

Responsibilities

• Lead and assist with daily shift requirements in front office areas including Bell/Door Staff, Switchboard and Guest Services/Front Desk.
• Strive to ensure guest and employee satisfaction and assist in achieving the operating budget.
• Support and train front desk staff and ensure adherence to policies and procedures.

Skills

Leadership

Guest services

Front desk operations

Communication

Education

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Tools

Guest information tracking system

Job description

Renaissance Hotels in Dallas seeks an entry-level management professional to lead daily Front Desk shift operations and support Bell/Door Staff, Switchboard and Guest Services. The role focuses on guest and employee satisfaction while helping meet the property's operating budget and handling administrative tasks.

The position requires either a high school diploma with relevant experience or a 2-year degree in Hotel/Restaurant Management, Hospitality, or Business Administration.