Front Office Manager: Elevate Guest Experience & Revenue

Hilton; Dallas (TX); Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Incredible travel perks

Employee stock purchase program (ESPP)

Paid parental leave

Descripción de la vacante

Hilton is seeking a Front Office Manager in Dallas to lead daily front desk operations, ensure exceptional guest service, and drive room revenue through positive leadership and strategic guest initiatives.

You will oversee registration, inventory control, staff coaching, and adherence to brand standards while delivering memorable stays and maintaining a warm, welcoming atmosphere for all guests.

Formación

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment.

Responsabilidades

• Manage daily front office operations: Oversee Front Office activities including guest service, registration, room inventory, and adherence to policies and standards
• Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
• Implement revenue initiatives: Promote hotel services and execute up-selling tactics to drive room occupancy and revenue growth
• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
• Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
• Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment

Conocimientos

Hospitality

Integrity

Leadership

Teamwork

Ownership

Customer service

Descripción del empleo

Hilton is seeking a Front Office Manager in Dallas to lead daily front desk operations, ensure exceptional guest service, and drive room revenue through positive leadership and strategic guest initiatives.

You will oversee registration, inventory control, staff coaching, and adherence to brand standards while delivering memorable stays and maintaining a warm, welcoming atmosphere for all guests.