Guest Experience Lead – Front Desk & Tours

Lexus of Wesley Chapel; Wesley Chapel (FL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Gym membership

Wellness Center access

Job summary

Lexus of Wesley Chapel is seeking a front desk receptionist to welcome guests and route them to the correct department. You will engage with visitors, maintain a positive demeanor, and uphold the brand’s high standards of service.

The role emphasizes strong communication, a professional appearance, and the ability to handle multiple guest interactions with a courteous, proactive mindset. A supportive team awaits in this full‑time position.

Qualifications

• Strong business communication skills and a welcoming demeanor.
• Ability to learn quickly and adapt to changing needs.
• Calm, professional response to difficult situations.
• Customer service mindset with a friendly, upbeat attitude.
• Professional appearance and conduct; reliable team player.
• Self-motivated with a proactive approach to tasks.

Responsibilities

• Greet guests with a smile and professional demeanor.
• Assess guest needs and direct to the appropriate department.
• Give guided tours of the dealership when needed.
• Represent the Lexus brand with exceptional customer service.
• Lead by example and be a collaborative team member.

Skills

Business communication

Quick learner

Situational response

Customer service

Professional appearance

Friendly attitude

Team player

Self-starter

Job description

Lexus of Wesley Chapel is seeking a front desk receptionist to welcome guests and route them to the correct department. You will engage with visitors, maintain a positive demeanor, and uphold the brand’s high standards of service.

The role emphasizes strong communication, a professional appearance, and the ability to handle multiple guest interactions with a courteous, proactive mindset. A supportive team awaits in this full‑time position.