Front Desk Guest Experience Specialist

Lexus LC; Wesley Chapel (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Lexus of Wesley Chapel is seeking a friendly front desk receptionist to welcome guests on arrival, assess their needs, and connect them with the right department. You will be the first impression of our dealership, delivering professional service and a warm, helpful attitude.

The position emphasizes strong communication, teamwork, and the ability to remain poised in busy moments while upholding Lexus standards of customer care and hospitality.

Qualifications

• Greet guests with a smile and assess their needs.
• Refer to appropriate department to address requests.
• Provide guided tours of the dealership.
• Demonstrate exceptional customer service and positive energy.
• Be a reliable team player and lead by example.

Responsibilities

• Greet guests upon arrival and check-in.
• Determine guest needs through conversation and questions.
• Schedule or direct to the correct department.
• Represent the Lexus brand with professional conduct.
• Maintain a welcoming front desk environment.

Skills

People skills

Customer service

Professional appearance

Strong communication

Job description

Lexus of Wesley Chapel is seeking a friendly front desk receptionist to welcome guests on arrival, assess their needs, and connect them with the right department. You will be the first impression of our dealership, delivering professional service and a warm, helpful attitude.

The position emphasizes strong communication, teamwork, and the ability to remain poised in busy moments while upholding Lexus standards of customer care and hospitality.