Guest Experience Lead, Front Desk

Lodging Dynamics; Santa Clara (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

People-first culture

Travel discounts

Paid time off

Wellness program

Full benefits package including health

Job summary

Lodging Dynamics Hospitality Group in Santa Clara, CA is seeking a Front Desk Agent to greet guests, register arrivals, and coordinate with the reservation team. You will use up-selling techniques to maximize room rates and support VIP arrivals while handling confidential information with integrity.

Candidates should have a high school diploma or related experience, excellent written and verbal communication, and strong organizational skills.

Qualifications

• High school diploma or 1-3 months related experience, or equivalent combination of education and experience.
• Good understanding of procedures and practices in the hospitality industry.
• Excellent written and verbal communication skills.

Responsibilities

• Books guest reservations and coordinates with reservation center.
• Registers guests into the hotel promptly and courteously, using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals.
• Greets, registers, and assigns rooms to guests.
• Handles confidential information, including guest records, with a high degree of integrity.
• Answers and routes calls; takes guest messages with accuracy.
• Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
• Responds quickly to guest requests or complaints in a friendly manner and follows up to ensure guest satisfaction.

Skills

Guest service

Communication

Organizational skills

Time management

Leadership

Job description

Lodging Dynamics Hospitality Group in Santa Clara, CA is seeking a Front Desk Agent to greet guests, register arrivals, and coordinate with the reservation team. You will use up-selling techniques to maximize room rates and support VIP arrivals while handling confidential information with integrity.

Candidates should have a high school diploma or related experience, excellent written and verbal communication, and strong organizational skills.