Front Desk Supervisor: Guest Experience Leader

Shamin Hotels Master; Virginia (MN); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401K plan

Employee discounts

Job summary

Shamin Hotels is seeking an experienced Front Desk Supervisor in Henrico, VA to oversee daily front desk operations and deliver exceptional guest service. You will support training and development of front desk staff while maintaining a welcoming, professional environment.

The role requires leadership, problem-solving, and ability to handle guest concerns efficiently. Full-time, hourly position with a strong focus on occupancy, revenue, and brand standards.

Qualifications

• High school diploma or equivalent required; hospitality or business-related degree preferred.
• Previous experience in a hotel front desk role, preferably in a supervisory capacity.
• Strong customer service, communication, and problem-solving skills.
• Proficiency in hotel management software and Microsoft Office Suite.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Leadership and team‑building skills with a focus on employee development.
• Ability to multitask and handle stressful situations professionally.

Responsibilities

• Supervise front desk staff, ensuring smooth operations and adherence to company policies and procedures.
• Provide excellent customer service by addressing guest inquiries, concerns, and special requests promptly and professionally.
• Assist with the check-in and check-out process, ensuring accuracy and efficiency.
• Train and mentor front desk associates to uphold high service standards.
• Monitor room availability, reservations, and rates to maximize occupancy and revenue.
• Handle guest complaints and resolve issues to ensure guest satisfaction.
• Oversee cash handling procedures, billing, and financial transactions at the front desk.
• Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences.
• Enforce safety and security procedures to protect guests and staff.
• Assist in scheduling and managing front desk team members’ shifts.
• Ensure compliance with hotel brand standards and operational policies.

Skills

Customer service

Communication

Problem-solving

Leadership

Team building

Flexible hours

Hotel software

Microsoft Office

Multitasking

Education

High school diploma or equivalent

Hospitality/business degree preferred

Tools

Hotel management software

Microsoft Office Suite

Job description

Shamin Hotels is seeking an experienced Front Desk Supervisor in Henrico, VA to oversee daily front desk operations and deliver exceptional guest service. You will support training and development of front desk staff while maintaining a welcoming, professional environment.

The role requires leadership, problem-solving, and ability to handle guest concerns efficiently. Full-time, hourly position with a strong focus on occupancy, revenue, and brand standards.