Front Desk Leader: Elevate Guest Experience & Team Growth

Shamin Hotels Master; Midlothian (VA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Pet insurance

Gym membership discounts

Paid time off

Paid holidays

Employee discounts

401K plan with company match

Job summary

Shamin Hotels in Midlothian, VA seeks an experienced Front Desk Supervisor to oversee daily front desk operations, ensure guest service excellence, and train frontline associates. Strong leadership and problem-solving skills are essential to maintain a welcoming, professional environment.

You will manage check-in/check-out, monitor occupancy and rates, handle guest concerns, supervise shifts, and coordinate with housekeeping and maintenance while upholding brand standards.

Qualifications

• High school diploma or equivalent required; hospitality or business-related degree preferred.
• Previous experience in a hotel front desk role, preferably in a supervisory capacity.
• Strong customer service, communication, and problem solving skills.
• Proficiency in hotel management software and Microsoft Office Suite.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Leadership and team-building skills with a focus on employee development.
• Ability to multitask and handle stressful situations professionally.

Responsibilities

• Supervise front desk staff, ensuring smooth operations and adherence to company policies and procedures.
• Provide excellent customer service by addressing guest inquiries, concerns, and special requests promptly and professionally.
• Assist with the check in and check out process, ensuring accuracy and efficiency.
• Train and mentor front desk associates to uphold high service standards.
• Monitor room availability, reservations, and rates to maximize occupancy and revenue.
• Handle guest complaints and resolve issues to ensure guest satisfaction.
• Oversee cash handling procedures, billing, and financial transactions at the front desk.
• Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences.
• Enforce safety and security procedures to protect guests and staff.
• Assist in scheduling and managing front desk team members’ shifts.
• Ensure compliance with hotel brand standards and operational policies.

Skills

Customer service

Front desk experience

Leadership

Multitasking

Flexible hours

Communication

Education

High school diploma

Tools

Hotel management software

Microsoft Office Suite

Job description

Shamin Hotels in Midlothian, VA seeks an experienced Front Desk Supervisor to oversee daily front desk operations, ensure guest service excellence, and train frontline associates. Strong leadership and problem-solving skills are essential to maintain a welcoming, professional environment.

You will manage check-in/check-out, monitor occupancy and rates, handle guest concerns, supervise shifts, and coordinate with housekeeping and maintenance while upholding brand standards.