Guest Experience Agent — Luxury Country Retreat Front Desk

Mayflower Inn & Spa, Auberge Collection; Washington (CT); On-site; USD 33,000 - 46,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401(k) match

Stay discounts

Tuition reimbursement

Life insurance

EAP

Disability insurance

Career growth

Job summary

Mayflower Inn & Spa, Auberge Collection in Washington, CT seeks a Front Desk Agent to welcome guests and set a premium tone for their stay. You will manage check-ins/outs, provide information on services, and support guests with reservations and accommodations.

Your poise and hospitality ensure a memorable visit to a luxury New England retreat. Ideal candidates have at least 1 year in a similar role, strong communication skills, and comfort with hotel systems and basic computers.

Qualifications

• 1 year in a similar role
• Strong interpersonal and communication skills
• Ability to handle multiple tasks efficiently
• Familiarity with hotel management systems and basic computer skill

Responsibilities

• Greet guests upon arrival, facilitate smooth check-in/check-out processes, and provide information about hotel services, amenities, and policies.
• Handle room reservations, confirm guest details, assign rooms, and communicate any special requests or accommodations to relevant departments.
• Provide excellent customer service by addressing guest inquiries, concerns, and requests promptly and professionally, creating a positive and welcoming atmosphere.
• Process payments, verify payment information, and handle financial transactions accurately, including cash handling and coordinating with the accounting department.
• Serve as a central point of communication, relay messages between guests and other hotel departments, and maintain accurate records of guest interactions and requests.

Skills

Strong interpersonal skills

Excellent communication

Ability to multitask

Education

High school diploma

Tools

Hotel management system

Job description

Mayflower Inn & Spa, Auberge Collection in Washington, CT seeks a Front Desk Agent to welcome guests and set a premium tone for their stay. You will manage check-ins/outs, provide information on services, and support guests with reservations and accommodations.

Your poise and hospitality ensure a memorable visit to a luxury New England retreat. Ideal candidates have at least 1 year in a similar role, strong communication skills, and comfort with hotel systems and basic computers.