Guest Experience Lead — Front Desk Supervisor

Aimbridge Hospitality, LLC

Sterling (VA)

On-site

USD 25,000 - 36,000

Full time

4 days ago

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Benefits offered by this job

Now offering Daily Pay!

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Life Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Hyatt House Sterling/Dulles Airport-North is seeking a Front Desk Supervisor to lead a guest-centric team. You will guide check-ins/outs, manage reservations and VIP requests, and ensure unforgettable service.

You will supervise daily operations, track communications and packages, and drive efficiency with a focus on safety and standards. Prior supervisory hotel experience is preferred, with a valid driver’s license.

Qualifications

High School diploma or equivalent required.
2–3 years of progressive hotel experience required.
Previous supervisory experience preferred.
Must have a valid driver’s license.
Certifications may include Food Handlers, Alcohol Awareness, CPR and First Aid.

Responsibilities

Greet guests, handle check-ins/outs, and manage reservations and VIP requests to ensure a superior guest experience.
Maintain smooth operations by tracking logs, messages, and packages, and handling details efficiently.
Monitor rates, packages, and promotions to support revenue and value for guests.
Lead and train the team, address guest concerns, and uphold safety and standards.